Dan Rockwell wrote an amazing post last November. I love how he has made such a clear and simple guide to being a leader. Thank you Dan! You have shown me that I have lots of work to do to aspire to meet these principles.
There are three job descriptions in the management career path for our IT department. The entry level position is Team Leader. The Team Leader role has day to day operational responsibility for the services delivered by their team. The role also has tactical responsibility for project resourcing and reports to the Director of Information Technology. The Associate Director works at the tactical and strategic level and acts in the Director’s absence. The Director is the final role in this career path. Ideally, the Director works at the tactical and strategic levels and reports to the Vice President/Vice Chancellor level.
There are four job descriptions in the client services career path for our IT department. The entry level position is Student Worker. This role supports the staff on the IT Service Desk and allows us to extend our hours of service to the University. The next level is Client Support Specialist I. This role is the core of our Client Services team with a primary role for staffing the IT Service Desk and staffing the Incident Management service. The next level is Client Support Specialist II. This role has more experience and handles both Incident and Problem Management. The final role is Senior Client Support Specialist. This is the most senior role in the Client Services team. This role provides leadership and direction to the more junior roles on the team.