Tweet Our Technology Services Team at the City of Vancouver continues to evolve and improve how we can manage work requests. We established an IT Work Intake process that funnels all work requests into one backlog queue. Note these requests that are not break fix requests as those are already handled by our ITIL Incident Management… Read More »
On April 5, 2016, Simon Fraser University hosted a live stream of Edward Snowden: Big Data, Security and Human Rights. The talk had Mr Snowden live streamed from Russia and a panel of experts on the stage at the Queen Elizabeth Theatre. The host was Laura Lynch from CBC.
For all my good intentions, I was unable to restart my blog posts in the last year. My new role as the Senior Manager, Technology planning is not new anymore! The demand of my new job is significant and I worked very hard for this past year.
Tweet I started my blog “Enterprise Architecture in Higher Education” in May 2007 to share the EA work my colleagues and I have done. My goal was to share the practical approaches that we implemented to move our organizations forward. I hope that you have seen value and found ways to use some of our ideas to move… Read More »
Tweet Regardless of news stories and articles, companies and governments continue to suffer from major information breaches. I teach a course on Information Security Risk Management and Legal Issues to Masters students at the New York Institute of Technology, Vancouver Campus. We explore the fundamentals of information security risk management and have no shortage of… Read More »
Tweet It is never easy to write a goodbye. Today is my last day as a full-time employee at the British Columbia Institute of Technology. I spent the majority of my career here, 23 years (including a short two year break to the UAE)! Goodbye is hard. I started as an Intermediate Systems Analyst coding data… Read More »
Tweet I am taking on a new opportunity on Sept 14, 2015 that gets me back to working on Enterprise Architecture! After 23 years working in higher education IT, I decided to accept an opportunity to work for the City of Vancouver Information Technology Department. I am really honoured to be selected as the Senior Manager,… Read More »
Tweet I posted earlier on “Where should IT sit in the reporting structure?” I did more research and found this very interesting paper: CIO Reporting Structure, Strategic Positioning, and Firm Performance: To Whom Should the CIO Report? The authors state that the reporting structure for a CIO depends on the strategic positioning of the firm.… Read More »
Tweet Thank you for an amazing life experience. This is a bitter-sweet post for me. It is sweet because I will be returning my family and friends in the country that I love, Canada. Bitter as I will be leaving behind very good friends and an amazing team of people at the American University of Sharjah. I… Read More »
Tweet I am very proud to announce that we have published the first version of our IT Core Service Catalogue for our university. We started this process in November 2012 and I described the approach in a post called : Introducing IT Service Management Using a Core Service Catalogue. This post described our approach to… Read More »