Feb 252014
 

Dan Rockwell wrote an amazing post last November.  I love how he has made such a clear and simple guide to being a leader.  Thank you Dan!  You have shown me that I have lots of work to do to aspire to meet these principles.

Let people know they matter: (http://leadershipfreak.wordpress.com/2013/11/20/i-nearly-died/)

  1. Speak hard truths kindly.
  2. Expect more of them than they expect of themselves.
  3. Release don’t dominate.
  4. Channel don’t stifle.
  5. Develop their strengths.
  6. Minimize and compensate for their weaknesses.
  7. Follow success with new opportunities.
  8. Show compassion.
  9. Remember progress rather than failure while pushing forward.
  10. Believe in them.

by Dan Rockwell – November 20 2013

I highly recommend reading Dan’s blog and following him on Twitter.

Nov 102013
 

Career Path for Management Roles

There are three job descriptions in the management career path for our IT department.  The entry level position is Team Leader.  The Team Leader role has day to day operational responsibility for the services delivered by their team.  The role also has tactical responsibility for project resourcing and reports to the Director of Information Technology.  The Associate Director works at the tactical and strategic level and acts in the Director’s absence.  The Director is the final role in this career path.  Ideally, the Director works at the tactical and strategic levels and reports to the Vice President/Vice Chancellor level.

This is the set of competencies by job description for the Management career path.  For more background on this topic see my post Building IT Career Paths by Standardizing Competencies.

The first three job descriptions are for the management roles in IT:

 

Team Leader Role Level 4
Competency Frequency
Analysis/Assessment Always
Customer Service Always
Delegation/Followup Always
Functional Proficiency Always
Leadership Always
Process Improvement Always
Resource Consciousness Always
Team Work Always
Work Standards/Quality Always

 

Associate Director Level 5
Competency Frequency
Budget Process Proficiency Always
Delegation/Follow-up Always
Interpersonal Skills Always
Leadership Always
Managing People Always
Problem Solving Always
Professionalism/Organizational Support Always
Project Management Always
Strategic Thinking/Planning Always
Oct 202013
 

Career Path for Client Services Roles

There are four job descriptions in the client services career path for our IT department.  The entry level position is Student Worker.  This role supports the staff on the IT Service Desk and allows us to extend our hours of service to the University. The next level is Client Support Specialist I.  This role is the core of our Client Services team with a primary role for staffing the IT Service Desk and staffing the Incident Management service. The next level is Client Support Specialist II.  This role has more experience and handles both Incident and Problem Management.  The final role is Senior Client Support Specialist.  This is the most senior role in the Client Services team.  This role provides leadership and direction to the more junior roles on the team.

This is the set of competencies by job description for the Client Services career path.  For more background on this topic see my post Building IT Career Paths by Standardizing Competencies.

The first four job descriptions are for the client services roles in IT:

Student Worker Level 0
Competency Frequency
Adaptability/Flexibility Always
Customer Service Always
Functional Proficiency Always
Interpersonal Skills Always
Oral Communications Always
Problem Solving Always
Team Work Always
Work Standards/Quality Always
Written Communications Always

 

Client Support Specialist I Level 2
Competency Frequency
Adaptability/Flexibility Always
Continuous Learning Always

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