Yearly Archives: 2012

Leveraging Roadmaps to Link Business and Technology

By | December 8, 2012

Tweet Enterprise Architects have used roadmaps as a standard model to describe the transition from the current state architecture to the future state architecture.   Many of my fellow enterprise architects have described the many different ways to create a roadmap and to show how they link to an organization’s strategic goals.  Nick Malik (@nickmalik)… Read More »

An Approach To Project Assessments

By | December 2, 2012

Tweet Every IT leader at one point or another will be asked to conduct project assessments.  Sometimes it is a project that was initiated by your department and others it is a project that was started in a different part of your organization.  Rarely are successful projects reviewed (even though we should, as we are… Read More »

Introducing IT Service Management Using a Core Service Catalogue

By | November 27, 2012

Tweet We have kicked off a project to build a Core Services Catalogue last week.  This is part of our journey to introduce IT Service Management (ITSM) to our AUS IT  and Academic Computing teams.   I am looking forward to see what our IT teams come up with as a list of services. We will be… Read More »

Helping Your Helpdesk with a Service Coverage Matrix

By | November 16, 2012

Tweet Over the past couple of weeks, our American University of Sharjah IT Helpdesk and other teams have been working on creating a simple Service Coverage Matrix. We found that we had a knowledge gap with the distributed IT support structure at AUS.  Not everyone knew who was the primary and the secondary service support analysts… Read More »

45 Days into My Adventure

By | November 2, 2012

Tweet I have been here for 45 days in my new adventure as the Director of Information Technology at the American University of Sharjah (AUS). I still wake up and wonder where I am some mornings. I am so fortunate to live in a time of the Internet, Facebook and particularly Skype. I seriously underestimated… Read More »

Technology Vendor Selection – Best of Breed or Suite Based

By | October 19, 2012

Tweet I asked our teams in the IT Department at the American University of Sharjah to put together a short presentation to help me get to know the team members, to understand what their operational and project responsibilities and our technology vendors. In some cases, the teams worked on an integrated platform (suite) with the… Read More »

A Whole New World

By | September 28, 2012

Tweet Marhaba!  This is my first post from my new world at the American University of Sharjah in the United Arab Emirates.  I have been here for 10 days and am finally feeling like a human being again.  The +11 hour time difference and jet lag really took a toll on me (aside from jumping… Read More »

A Case for an EA Approach

By | September 12, 2012

Tweet Here is my case for an EA Approach.  I was on a walk with my wife and our dog the other day and our conversation led to some of the problems we encounter at work.  My wife is a Registered Nurse at a large acute care hospital.  She has an amazing wealth of experience… Read More »

Reflecting on Management

By | September 4, 2012

Tweet It has been five years since I moved into management.  I was promoted from being a senior staff member (Enterprise Architect)  to the Manager, Business Application Services and Enterprise Architecture at BCIT.  Over the past few weeks, I met with many colleagues and friends that I work with for a farewell coffee or lunch.  (See… Read More »