Yearly Archives: 2014

Thank you and So Long for Now

By | September 29, 2014

Tweet Thank you for an amazing life experience. This is a bitter-sweet post for me.  It is sweet because I will be returning my family and friends in the country that I love, Canada.  Bitter as I will be leaving behind very good friends and an amazing team of people at the American University of Sharjah. I… Read More »

Our First IT Core Service Catalogue

By | September 5, 2014

Tweet I am very proud to announce that we have published the first version of our IT Core Service Catalogue for our university. We started this process in November 2012 and I described the approach in a post called : Introducing IT Service Management Using a Core Service Catalogue.  This post described our approach to… Read More »

Personal Learning Plans Support Employee Retention

By | September 2, 2014

Tweet I have been a strong advocate of implementing Personal Learning Plans (PLP) for employees for years.  This concept was introduced to me during my years working at the British Columbia Institute of Technology.  I used the Personal Learning Plan process to help my teams improve their abilities in the jobs they have and to advance… Read More »

ISACA Revamps COBIT 5 Core Principles

By | August 29, 2014

Tweet A month ago, I saw the announcement from ISACA about their work revamping the COBIT 5 Core Principles.  These 5 principles provide a good foundation for structuring an IT strategic plan.  It is good to see that the principles start with stakeholder needs.  This aligns well with our shift from focusing on technology to delivering… Read More »

Where should IT be in the reporting structure?

By | August 12, 2014

Tweet Where do we place IT in the reporting structure of an organization?  The topic of reporting structure and IT’s placement has nagged me for years. The typical answer for IT reporting structure is “it depends” and that is not wrong.  Based on my experiences, I am firmly convinced that IT needs to report to the Chancellor/President/CEO,… Read More »

Notes from Gartner IT Sourcing Forum – Dubai May 2014

By | July 25, 2014

Tweet I had the opportunity to attend a Gartner briefing on IT Sourcing in Dubai in May 2014.  I found the session very valuable and it has made me think about some new approaches as we continue to be pressured to cut costs in higher education IT service delivery.   Frank Ridder and Alexa Bona… Read More »

We don’t need another Hero

By | May 13, 2014

Developing strategies and approaches to change this culture is key to moving our organizations to a Service Management model. It all starts with taking the time to plan, analyze and implement processes. Not easy but the end results are far more effective than ad hoc solutions created in a time of crisis. We don’t need another Hero!