Monthly Archives: September 2014

Thank you and So Long for Now

By | September 29, 2014

Tweet Thank you for an amazing life experience. This is a bitter-sweet post for me.  It is sweet because I will be returning my family and friends in the country that I love, Canada.  Bitter as I will be leaving behind very good friends and an amazing team of people at the American University of Sharjah. I… Read More »

Our First IT Core Service Catalogue

By | September 5, 2014

Tweet I am very proud to announce that we have published the first version of our IT Core Service Catalogue for our university. We started this process in November 2012 and I described the approach in a post called : Introducing IT Service Management Using a Core Service Catalogue.  This post described our approach to… Read More »

Personal Learning Plans Support Employee Retention

By | September 2, 2014

Tweet I have been a strong advocate of implementing Personal Learning Plans (PLP) for employees for years.  This concept was introduced to me during my years working at the British Columbia Institute of Technology.  I used the Personal Learning Plan process to help my teams improve their abilities in the jobs they have and to advance… Read More »