Recent posts

Who is Your Customer?

May 3rd, 2013 by Leo de Sousa

Tweet Who is Your Customer? This may be easy for many businesses especially if they are selling...
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Posted in enterprise architecture, higher education, it service management | No comments

Implementing Organizational Structure and Focus

March 23rd, 2013 by Leo de Sousa

Posted in communication, it governance, it service management, leadership, management, strategic planning | No comments

My First 180 Days as a CIO

March 20th, 2013 by Leo de Sousa

Posted in communication, enterprise architecture, higher education, it governance, it service management, leadership, management, personal, strategic planning | No comments

Take Every Opportunity to Document

February 26th, 2013 by Leo de Sousa

Posted in communication, enterprise architecture, it service management | No comments

Knowing What You Have Supports Planning

February 22nd, 2013 by Leo de Sousa

Posted in enterprise architecture, it service management, strategic planning | 2 comments