Career Paths – Administration

By | September 17, 2013

Career Path for Administration Roles

There are two job descriptions in the administrative career path for our IT department.  The entry level position is Administrative Assistant.  This role supports the Director of Information Technology with basic administrative functions. The next and final level is Technical Services Coordinator.  This role continues to provide all the basic adminstrative functions of an Administrative Assistant and also works more advanced functions in  Change Management and Planning/Organizing.

This is the set of competencies by job description for the Administration career path.  For more background on this topic see my post Building IT Career Paths by Standardizing Competencies.

The first two job descriptions are for the administrative support roles in IT:

Administrative Assistant  Level 1
Competency Frequency
Adaptability/Flexibility Always
Budget Process Proficiency Always
Continuous Learning Always
Customer Service Always
Interpersonal Skills Always
Multi-tasking Always
Oral Communication Always
Professionalism/Organizational Support Always
Written Communication Always

This is the next level for administrative support.  At this next level, Oral and Written Communications are replaced by Change Management and Planning/Organizing.

Technical Services Coordinator  Level 2
Competency Frequency
Adaptability/Flexibility Always
Budget Process Proficiency Always
Change Management Always
Continuous Learning Always
Customer Service Always
Interpersonal Skills Always
Multi-tasking Always
Planning/Organizing Always
Professionalism/Organizational Support Always

This is a relatively simple career path as there is a need to have significant IT education and experience to move into the management career path track.   One option to advance your IT career would be to switch to a Client Services career path.  In some large organizations, there may be options to move to a business analyst or a project manager role.

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