Category Archives: higher education

Thank you and So Long for Now

By | September 29, 2014

Tweet Thank you for an amazing life experience. This is a bitter-sweet post for me.  It is sweet because I will be returning my family and friends in the country that I love, Canada.  Bitter as I will be leaving behind very good friends and an amazing team of people at the American University of Sharjah. I… Read More »

Where should IT be in the reporting structure?

By | August 12, 2014

Tweet Where do we place IT in the reporting structure of an organization?  The topic of reporting structure and IT’s placement has nagged me for years. The typical answer for IT reporting structure is “it depends” and that is not wrong.  Based on my experiences, I am firmly convinced that IT needs to report to the Chancellor/President/CEO,… Read More »

Technology Governance Scenarios

By | July 19, 2013

Tweet I got a great question from Bill Cooke about my Technology Governance in a Simple Model post. He brought up questions about how a CIO supports innovation and opportunistic activities. Here is my response to Bill: Bill, Thanks for taking time to read my post and to provide your feedback. You make a good… Read More »

Who is Your Customer?

By | May 3, 2013

Tweet Who is Your Customer?  This may be easy for many businesses especially if they are selling consumer goods.  If you ask any service organization at a University, the standard response is “Students are our main customers”.  The rationale here is that without our students, we wouldn’t have a university.  At a very high level… Read More »

My First 180 Days as a CIO

By | March 20, 2013

Tweet Hard to believe that time has gone so quickly in my CIO role.  On March 17, 2013 I have been the Director of Information Technology at the American University of Sharjah in Sharjah, United Arab Emirates for 180 days. It has been a huge change for me especially after spending 20 years at the British… Read More »

45 Days into My Adventure

By | November 2, 2012

Tweet I have been here for 45 days in my new adventure as the Director of Information Technology at the American University of Sharjah (AUS). I still wake up and wonder where I am some mornings. I am so fortunate to live in a time of the Internet, Facebook and particularly Skype. I seriously underestimated… Read More »

Twenty Years and Counting

By | August 31, 2012

Tweet Today, I celebrate twenty years of service at the British Columbia Institute of Technology. When I joined BCIT on August 31, 1992, I was in my late 20’s. I had been married for 4 years and we had a baby girl who was just over a year old. I started as an Intermediate Systems… Read More »

My New Adventure

By | August 2, 2012

Tweet My new adventure begins! Last week, I accepted a 2 year contract as the Director of Information Technology at the American University of Sharjah in the Emirate of Sharjah  in the United Arab Emirates.  Sharjah is one of seven emirates that are federated together to form the United Arab Emirates and is adjacent to Dubai. This… Read More »

Higher Ed CIO Challenge 1 – Globalization of Education

By | July 3, 2012

Tweet This is the first of a three part series on Challenges for Higher Education CIOs – Globalization of Education. The delivery of education has become a global business.  The number of students from K to 12 aged populations in North America are decreasing, putting pressure on education institutions to look for customers in global… Read More »

Challenges for Higher Education CIOs

By | June 30, 2012

Tweet This is the introductory post describing three challenges for higher education Chief Information Officers. Higher education is evolving and adapting which presents challenges to the traditional approaches to IT service delivery.  This section explores three challenges facing Higher Education CIOs: Globalization of Education Consumerization of IT Cloud Computing Services. The first challenge facing CIOs… Read More »