Category Archives: it governance

What is Business as Usual for IT Work Intake?

By | March 30, 2018

Tweet Our Technology Services Team at the City of Vancouver continues to evolve and improve how we can manage work requests. We established an IT Work Intake process that funnels all work requests into one backlog queue.  Note these requests that are not break fix requests as those are already handled by our ITIL Incident Management… Read More »

A Busy First Year

By | September 25, 2016

For all my good intentions, I was unable to restart my blog posts in the last year. My new role as the Senior Manager, Technology planning is not new anymore! The demand of my new job is significant and I worked very hard for this past year.

More on IT Reporting Structure

By | August 29, 2015

Tweet I posted earlier on “Where should IT sit in the reporting structure?”  I did more research and found this very interesting paper:  CIO Reporting Structure, Strategic Positioning, and Firm Performance: To Whom Should the CIO Report? The authors state that the reporting structure for a CIO depends on the strategic positioning of the firm.… Read More »

Our First IT Core Service Catalogue

By | September 5, 2014

Tweet I am very proud to announce that we have published the first version of our IT Core Service Catalogue for our university. We started this process in November 2012 and I described the approach in a post called : Introducing IT Service Management Using a Core Service Catalogue.  This post described our approach to… Read More »

ISACA Revamps COBIT 5 Core Principles

By | August 29, 2014

Tweet A month ago, I saw the announcement from ISACA about their work revamping the COBIT 5 Core Principles.  These 5 principles provide a good foundation for structuring an IT strategic plan.  It is good to see that the principles start with stakeholder needs.  This aligns well with our shift from focusing on technology to delivering… Read More »

Where should IT be in the reporting structure?

By | August 12, 2014

Tweet Where do we place IT in the reporting structure of an organization?  The topic of reporting structure and IT’s placement has nagged me for years. The typical answer for IT reporting structure is “it depends” and that is not wrong.  Based on my experiences, I am firmly convinced that IT needs to report to the Chancellor/President/CEO,… Read More »

Career Path – Management

By | November 10, 2013

Tweet Career Path for Management Roles There are three job descriptions in the management career path for our IT department.  The entry level position is Team Leader.  The Team Leader role has day to day operational responsibility for the services delivered by their team.  The role also has tactical responsibility for project resourcing and reports… Read More »

Technology Governance Scenarios

By | July 19, 2013

Tweet I got a great question from Bill Cooke about my Technology Governance in a Simple Model post. He brought up questions about how a CIO supports innovation and opportunistic activities. Here is my response to Bill: Bill, Thanks for taking time to read my post and to provide your feedback. You make a good… Read More »

A Project Portfolio Management Approach

By | June 22, 2013

Tweet I introduced an approach to project portfolio managment (PPM) to my IT team at the American University of Sharjah.  After 9 months here, I have a real sense that we were doing too many projects for the resources that we had available.   The result of trying to do too much was that our… Read More »

Implementing Organizational Structure and Focus

By | March 23, 2013

Tweet When I joined the IT Department at the American University of Sharjah as the Director, I was presented with an organizational structure challenge.  I found out that I had 21 direct reports and that my department did not have a concept of operational management!  I had just come from being the Manager, Business Application… Read More »