Tweet I started my blog “Enterprise Architecture in Higher Education” in May 2007 to share the EA work my colleagues and I have done. My goal was to share the practical approaches that we implemented to move our organizations forward. I hope that you have seen value and found ways to use some of our ideas to move… Read More »
Tweet I posted earlier on “Where should IT sit in the reporting structure?” I did more research and found this very interesting paper: CIO Reporting Structure, Strategic Positioning, and Firm Performance: To Whom Should the CIO Report? The authors state that the reporting structure for a CIO depends on the strategic positioning of the firm.… Read More »
Tweet Thank you for an amazing life experience. This is a bitter-sweet post for me. It is sweet because I will be returning my family and friends in the country that I love, Canada. Bitter as I will be leaving behind very good friends and an amazing team of people at the American University of Sharjah. I… Read More »
Tweet I have been a strong advocate of implementing Personal Learning Plans (PLP) for employees for years. This concept was introduced to me during my years working at the British Columbia Institute of Technology. I used the Personal Learning Plan process to help my teams improve their abilities in the jobs they have and to advance… Read More »
Tweet Where do we place IT in the reporting structure of an organization? The topic of reporting structure and IT’s placement has nagged me for years. The typical answer for IT reporting structure is “it depends” and that is not wrong. Based on my experiences, I am firmly convinced that IT needs to report to the Chancellor/President/CEO,… Read More »
Developing strategies and approaches to change this culture is key to moving our organizations to a Service Management model. It all starts with taking the time to plan, analyze and implement processes. Not easy but the end results are far more effective than ad hoc solutions created in a time of crisis. We don’t need another Hero!
Let people know they matter. Steps for a leader.
Tweet Career Path for Management Roles There are three job descriptions in the management career path for our IT department. The entry level position is Team Leader. The Team Leader role has day to day operational responsibility for the services delivered by their team. The role also has tactical responsibility for project resourcing and reports… Read More »
Tweet Career Path for Client Services Roles There are four job descriptions in the client services career path for our IT department. The entry level position is Student Worker. This role supports the staff on the IT Service Desk and allows us to extend our hours of service to the University. The next level is… Read More »
There are two job descriptions in the project management career path for our IT department.