Category Archives: learning

Deming’s 14 Points for Management and Team Development

Dr W. Edwards Deming’s work on quality control provided guidance for management and team development.  We reviewed Dr W. Edwards Deming’s work on quality control in Japan in one of my project management courses.  Deming is best known for his focus on quality and improvement.  Many of us are familiar with Deming’s Cycle for Improvement: (PDCA) plan, do, check, act model.  Deming published his 14 Points for Management in his text Out of Crisis:

  1. Create constancy of purpose for improvement of product and service
  2. Adopt the new philosophy
  3. Cease dependence on inspections to achieve quality
  4. End the practice of awarding business based on price tag alone. Instead, minimize total cost by working with a single supplier
  5. Improve constantly and forever every process for planning, production and service
  6. Institute training on the job
  7. Adopt and institute leadership
  8. Drive out fear
  9. Break down barriers between staff areas
  10. Eliminate slogans, exhortations and targets for the workforce
  11. Eliminate numerical quotas for the workforce and numerical goals for management
  12. Remove barriers that rob people of workmanship. Eliminate the annual rating or merit system
  13. Institute a vigorous program of education and self-improvement for everyone
  14. Put everyone in the company to work to accomplish the transformation
This list triggered some more thoughts for me about building up each team member and then building out your teams.  As leaders we strive to help our teams be successful.  Deming’s advice points specifically to actions we can take.
Over the years, I wrote about various approaches to Deming’s points.    I provided a list below of relevant blog posts for your reference:

I am looking forward to your comments and feedback.