Category Archives: learning

Deming’s 14 Points for Management and Team Development

By | September 9, 2013

Tweet Dr W. Edwards Deming’s work on quality control provided guidance for management and team development.  We reviewed Dr W. Edwards Deming’s work on quality control in Japan in one of my project management courses.  Deming is best known for his focus on quality and improvement.  Many of us are familiar with Deming’s Cycle for Improvement:… Read More »

Building IT Career Paths by Standardizing Competencies

By | August 14, 2013

Tweet This post describes our journey to building standardized IT career paths.  When I joined the American University of Sharjah in September 2012, I booked one to one meetings with all my staff.  One of the predominant themes from our talks was the lack of clarity on what their respective career paths looked like.  … Read More »

What does Excellent look like? Improving Performance Appraisals

By | August 4, 2013

Tweet What does Excellent look like?  I have been doing performance appraisals over the past few weeks for my IT team at  the American University of Sharjah.   In the past, there was no guidance or standards for how to evaluate our team members’ performance consistently.   Previous appraisals were done more to make people… Read More »

Twenty Years and Counting

By | August 31, 2012

Tweet Today, I celebrate twenty years of service at the British Columbia Institute of Technology. When I joined BCIT on August 31, 1992, I was in my late 20’s. I had been married for 4 years and we had a baby girl who was just over a year old. I started as an Intermediate Systems… Read More »

Higher Ed CIO Challenge 1 – Globalization of Education

By | July 3, 2012

Tweet This is the first of a three part series on Challenges for Higher Education CIOs – Globalization of Education. The delivery of education has become a global business.  The number of students from K to 12 aged populations in North America are decreasing, putting pressure on education institutions to look for customers in global… Read More »

Challenges for Higher Education CIOs

By | June 30, 2012

Tweet This is the introductory post describing three challenges for higher education Chief Information Officers. Higher education is evolving and adapting which presents challenges to the traditional approaches to IT service delivery.  This section explores three challenges facing Higher Education CIOs: Globalization of Education Consumerization of IT Cloud Computing Services. The first challenge facing CIOs… Read More »

The Tipping Point to Mobile

By | March 18, 2012

Tweet As I read my Twitter feed on my smartphone, I believe we are on a tipping point to mobile.  More and more websites recognize that I am using a mobile device and are serving up there content for a mobile experience.  I really appreciate this feature so I can keep up with trending topics and… Read More »

Trust Agents – Book Review

By | February 28, 2012

Tweet I finished reading Trust Agents, Using the Web to Build Influence, Improve Reputation and Earn Trust,  by Chris Brogan (@chrisbrogan) and Julien Smith (@Julien) as part of my Masters class Enterprise Social Media @ Syracuse University iSchool. The book is very well written and provides very practical advice for anyone who wants to participate… Read More »

Full Disclosure, A Favourited Tweet Does Not Mean I Read It … Yet

By | January 20, 2012

Tweet As many of you know, I am a huge fan of Twitter. Twitter provides the medium for my tailored news source (I find out about world events on Twitter faster than any of the regular news outlets), my 24×7 global support base (see my post The Evolution of My Global Network) and my notetaker (this… Read More »