Tag Archives: analytics

Information Security Breaches Visualized

By | September 30, 2015

Tweet Regardless of news stories and articles, companies and governments continue to suffer from major information breaches. I teach a course on Information Security Risk Management and Legal Issues to Masters students at the New York Institute of Technology, Vancouver Campus. We explore the fundamentals of information security risk management and have no shortage of… Read More »

A Project Portfolio Management Approach

By | June 22, 2013

Tweet I introduced an approach to project portfolio managment (PPM) to my IT team at the American University of Sharjah.  After 9 months here, I have a real sense that we were doing too many projects for the resources that we had available.   The result of trying to do too much was that our… Read More »

Higher Ed CIO Challenge 1 – Globalization of Education

By | July 3, 2012

Tweet This is the first of a three part series on Challenges for Higher Education CIOs – Globalization of Education. The delivery of education has become a global business.  The number of students from K to 12 aged populations in North America are decreasing, putting pressure on education institutions to look for customers in global… Read More »

Business Analytics Anyone?

By | January 11, 2012

Tweet Today, I participated in a focus group to help start up the BCIT School of Business Business Analytics Centre of Excellence.  The room was full of Business Intelligence/Analytics/Insight leaders from around Vancouver.  We were brought together by Ed Bosman and Karen Plesner both instructors in the BCIT School of Business.  Karen facilitated a two hour… Read More »

Managing Customer Service Expectations with Information

By | June 20, 2010

Tweet Do your customers understand how to get service from your organization? Do your customers understand what to expect from the services you deliver? Are your customers frustrated and upset when they interact with your Service Desk? Recently, I was on the customer end of service delivery. It got me thinking about what we could… Read More »