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	<title>Enterprise Architecture in Higher Education &#187; communication</title>
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	<link>http://leodesousa.ca</link>
	<description>a practical approach by Leo de Sousa</description>
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		<title>EA Archivist or Activist? Delivering Value is the Key</title>
		<link>http://leodesousa.ca/2010/08/ea-archivist-or-activist-delivering-value-is-the-key/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=ea-archivist-or-activist-delivering-value-is-the-key</link>
		<comments>http://leodesousa.ca/2010/08/ea-archivist-or-activist-delivering-value-is-the-key/#comments</comments>
		<pubDate>Fri, 13 Aug 2010 00:20:53 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[enterprise architecture]]></category>
		<category><![CDATA[it governance]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[strategic planning]]></category>
		<category><![CDATA[communication]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=993</guid>
		<description><![CDATA[Todd Biske posted a summary of a conversation he had with Mike Rollings,  Brenda Michelson, Chris Bird and others. They were discussing the future of Enterprise Architecture. A theme that emerged from their talks focused on whether your practice is defined by being an archivist (passive) or an activist (active).  Here is the conversation (from [...]


Related posts:<ol><li><a href='http://leodesousa.ca/2010/08/do-you-need-to-create-an-as-is-state/' rel='bookmark' title='Permanent Link: Do you need to create an As-Is State?'>Do you need to create an As-Is State?</a></li>
<li><a href='http://leodesousa.ca/2009/07/adaptive-leadership-in-ea/' rel='bookmark' title='Permanent Link: Adaptive Leadership in EA'>Adaptive Leadership in EA</a></li>
<li><a href='http://leodesousa.ca/2010/02/enterprise-architects-what-attributes-do-you-look-for/' rel='bookmark' title='Permanent Link: Enterprise Architects &#8211; What attributes do you look for?'>Enterprise Architects &#8211; What attributes do you look for?</a></li>
</ol>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2010/08/ea-archivist-or-activist-delivering-value-is-the-key/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Managing Customer Service Expectations with Information</title>
		<link>http://leodesousa.ca/2010/06/managing-customer-service-expectations-with-information/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=managing-customer-service-expectations-with-information</link>
		<comments>http://leodesousa.ca/2010/06/managing-customer-service-expectations-with-information/#comments</comments>
		<pubDate>Mon, 21 Jun 2010 04:41:38 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[itsm]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[communication]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=928</guid>
		<description><![CDATA[Do your customers understand how to get service from your organization? Do your customers understand what to expect from the services you deliver? Are your customers frustrated and upset when they interact with your Service Desk? Recently, I was on the customer end of service delivery. It got me thinking about what we could do [...]


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<li><a href='http://leodesousa.ca/2009/12/delivering-projects-by-managing-ops-with-a-duty-analyst/' rel='bookmark' title='Permanent Link: Delivering Projects by Managing Ops with a Duty Analyst'>Delivering Projects by Managing Ops with a Duty Analyst</a></li>
<li><a href='http://leodesousa.ca/2010/03/how-would-you-reorganize-an-application-service-delivery-model/' rel='bookmark' title='Permanent Link: How Would You Reorganize An Application Service Delivery Model?'>How Would You Reorganize An Application Service Delivery Model?</a></li>
</ol>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2010/06/managing-customer-service-expectations-with-information/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Building on &#8220;The Right Stuff&#8221;</title>
		<link>http://leodesousa.ca/2010/05/building-on-the-right-stuff/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=building-on-the-right-stuff</link>
		<comments>http://leodesousa.ca/2010/05/building-on-the-right-stuff/#comments</comments>
		<pubDate>Sun, 30 May 2010 02:48:10 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[enterprise architecture]]></category>
		<category><![CDATA[communication]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=922</guid>
		<description><![CDATA[I just read Chris Lockhart&#8217;s interesting post &#8220;The Right Stuff&#8220;.  In the post Chris wrote about his bias for selecting enterprise architects based on his career experience.  The main topics in the post are: natural selection of IT architects the big picture guy the value of a liberal arts education experiencing the business Chris wrote [...]


Related posts:<ol><li><a href='http://leodesousa.ca/2010/02/enterprise-architects-what-attributes-do-you-look-for/' rel='bookmark' title='Permanent Link: Enterprise Architects &#8211; What attributes do you look for?'>Enterprise Architects &#8211; What attributes do you look for?</a></li>
<li><a href='http://leodesousa.ca/2010/08/ea-archivist-or-activist-delivering-value-is-the-key/' rel='bookmark' title='Permanent Link: EA Archivist or Activist? Delivering Value is the Key'>EA Archivist or Activist? Delivering Value is the Key</a></li>
<li><a href='http://leodesousa.ca/2009/11/building-an-ea-practice-what-is-your-process/' rel='bookmark' title='Permanent Link: Building an EA Practice &#8211; what is your process?'>Building an EA Practice &#8211; what is your process?</a></li>
</ol>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2010/05/building-on-the-right-stuff/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Enterprise Architects &#8211; What attributes do you look for?</title>
		<link>http://leodesousa.ca/2010/02/enterprise-architects-what-attributes-do-you-look-for/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=enterprise-architects-what-attributes-do-you-look-for</link>
		<comments>http://leodesousa.ca/2010/02/enterprise-architects-what-attributes-do-you-look-for/#comments</comments>
		<pubDate>Sun, 14 Feb 2010 19:09:16 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[enterprise architecture]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=757</guid>
		<description><![CDATA[Building on my previous post Starting Your EA Practice &#8211; What roles would you pick?, this post looks at attributes of individuals and suggests some that have worked in our strategic practices of which Enterprise Architecture is one. When my colleague and friend, Dave Cresswell and I started working towards building an EA practice, we [...]


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<li><a href='http://leodesousa.ca/2007/06/enterprise-archtiecture-taxonomy/' rel='bookmark' title='Permanent Link: Enterprise Architecture Taxonomy'>Enterprise Architecture Taxonomy</a></li>
<li><a href='http://leodesousa.ca/2009/07/adaptive-leadership-in-ea/' rel='bookmark' title='Permanent Link: Adaptive Leadership in EA'>Adaptive Leadership in EA</a></li>
</ol>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2010/02/enterprise-architects-what-attributes-do-you-look-for/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Microsoft Canadian Colleges Update – Dec 2009 Day 2 Summary</title>
		<link>http://leodesousa.ca/2009/12/microsoft-canadian-colleges-update-%e2%80%93-dec-2009-day-2-summary/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=microsoft-canadian-colleges-update-%25e2%2580%2593-dec-2009-day-2-summary</link>
		<comments>http://leodesousa.ca/2009/12/microsoft-canadian-colleges-update-%e2%80%93-dec-2009-day-2-summary/#comments</comments>
		<pubDate>Tue, 22 Dec 2009 01:15:43 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[conference]]></category>
		<category><![CDATA[education]]></category>
		<category><![CDATA[higher education]]></category>
		<category><![CDATA[communication]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=729</guid>
		<description><![CDATA[Here are the Day 2 sessions linked into one blog post.  Again, lots of good content and multiple sessions that got me thinking about how to leverage the Microsoft capabilities we already own.  I wrote mini posts on each session and linked them here for your easy reference. ** Updated post with links to slide [...]


Related posts:<ol><li><a href='http://leodesousa.ca/2009/12/microsoft-canadian-colleges-update-dec-2009-day-1-summary/' rel='bookmark' title='Permanent Link: Microsoft Canadian Colleges Update &#8211; Dec 2009 Day 1 Summary'>Microsoft Canadian Colleges Update &#8211; Dec 2009 Day 1 Summary</a></li>
<li><a href='http://leodesousa.ca/2009/12/canadian-colleges-update-%e2%80%93-dec-2009-session-6-microsoft-learning/' rel='bookmark' title='Permanent Link: Canadian Colleges Update – Dec 2009 Session 6 Microsoft Learning'>Canadian Colleges Update – Dec 2009 Session 6 Microsoft Learning</a></li>
<li><a href='http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-11-security-ms-strategy-overview/' rel='bookmark' title='Permanent Link: Canadian Colleges Update &#8211; Dec 2009 Session 11 Security MS Strategy Overview'>Canadian Colleges Update &#8211; Dec 2009 Session 11 Security MS Strategy Overview</a></li>
</ol>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2009/12/microsoft-canadian-colleges-update-%e2%80%93-dec-2009-day-2-summary/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Canadian Colleges Update &#8211; Dec 2009 Session 10 Live@edu Overview</title>
		<link>http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-10-liveedu-overview/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=canadian-colleges-update-dec-2009-session-10-liveedu-overview</link>
		<comments>http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-10-liveedu-overview/#comments</comments>
		<pubDate>Wed, 09 Dec 2009 21:12:18 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[conference]]></category>
		<category><![CDATA[higher education]]></category>
		<category><![CDATA[communication]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=720</guid>
		<description><![CDATA[Frank Chiappone, Sr Project Manager Live@edu Evolving Education Market &#8211; move to digital campus and manage IT costs and complexity Software + Services drives this model  (left on-site progress to right cloud services) Exchange Server &#8211; Exchange Online &#8211; Outlook Live (built on MS hosted Exchange &#8211; 10GB mailbox) SharePoint Server &#8211; SharePoint Online &#8211; [...]


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<li><a href='http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-2-exchange-2010/' rel='bookmark' title='Permanent Link: Canadian Colleges Update &#8211; Dec 2009 Session 2 Exchange 2010'>Canadian Colleges Update &#8211; Dec 2009 Session 2 Exchange 2010</a></li>
<li><a href='http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-11-security-ms-strategy-overview/' rel='bookmark' title='Permanent Link: Canadian Colleges Update &#8211; Dec 2009 Session 11 Security MS Strategy Overview'>Canadian Colleges Update &#8211; Dec 2009 Session 11 Security MS Strategy Overview</a></li>
</ol>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-10-liveedu-overview/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Canadian Colleges Update &#8211; Dec 2009 Session 8 OCS Case Study</title>
		<link>http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-8-ocs-case-study/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=canadian-colleges-update-dec-2009-session-8-ocs-case-study</link>
		<comments>http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-8-ocs-case-study/#comments</comments>
		<pubDate>Wed, 09 Dec 2009 18:39:29 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[conference]]></category>
		<category><![CDATA[higher education]]></category>
		<category><![CDATA[communication]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=713</guid>
		<description><![CDATA[Session 8 &#8211; &#124;OCS Case Study &#8211; Cambrian College, Sudbury, Ontario (Michael Alloy, CIO Cambrian College and Mauro Lollo, CTO UNIS LUMIN) Business Situation &#8211; before Nortel PBX with CallPilot Novell Groupwise Employees sharing phones limited phones in classrooms Needs increase classroom phones enhanced distance ed program add more phone extensions greater integration between communication [...]


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<li><a href='http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-2-exchange-2010/' rel='bookmark' title='Permanent Link: Canadian Colleges Update &#8211; Dec 2009 Session 2 Exchange 2010'>Canadian Colleges Update &#8211; Dec 2009 Session 2 Exchange 2010</a></li>
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</ol>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-8-ocs-case-study/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Canadian Colleges Update &#8211; Dec 2009 Session 7 Unified Communications Overview</title>
		<link>http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-7-unified-communications-overview/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=canadian-colleges-update-dec-2009-session-7-unified-communications-overview</link>
		<comments>http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-7-unified-communications-overview/#comments</comments>
		<pubDate>Wed, 09 Dec 2009 17:57:50 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[conference]]></category>
		<category><![CDATA[higher education]]></category>
		<category><![CDATA[communication]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=692</guid>
		<description><![CDATA[Session 7 Raj Gopalakrishnan, Enterprise Technology Strategist, Voice, Compete, Incubation Currently &#8211; silos of communication with multiple inbox, phone numbers, etc Future of Communications (centred around identity and presence) Unified Inbox &#38; Presence Authentication &#8211; heavily leverage Active Directory Administration &#8211; uses Exchange Server Storage &#8211; SQLServer Compliance Unified Communications decreases costs by addressing ( [...]


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<li><a href='http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-8-ocs-case-study/' rel='bookmark' title='Permanent Link: Canadian Colleges Update &#8211; Dec 2009 Session 8 OCS Case Study'>Canadian Colleges Update &#8211; Dec 2009 Session 8 OCS Case Study</a></li>
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</ol>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-7-unified-communications-overview/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Canadian Colleges Update &#8211; Dec 2009 Session 3 Office System Futures</title>
		<link>http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-3-office-system-futures/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=canadian-colleges-update-dec-2009-session-3-office-system-futures</link>
		<comments>http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-3-office-system-futures/#comments</comments>
		<pubDate>Wed, 09 Dec 2009 15:37:18 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[conference]]></category>
		<category><![CDATA[higher education]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[infrastructure]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=657</guid>
		<description><![CDATA[Session 3 &#8211; Tony Ollivier, Enterprise Technology Architect &#8211; Office Systems Futures &#8211; Office 14 The User Productivity Challenge &#8211; balance between Business and User Focus (economic efficiency) and CIO Focus (IT efficiency) common platform &#8211; with the goal of cost-effective platform heavy dependence on SharePoint 2010 Unified Business Platform Unified Communications Business Intelligence Enterprise [...]


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<li><a href='http://leodesousa.ca/2009/12/canadian-colleges-update-%e2%80%93-dec-2009-session-12-education-products-strategy/' rel='bookmark' title='Permanent Link: Canadian Colleges Update – Dec 2009 Session 12 Education Products Strategy'>Canadian Colleges Update – Dec 2009 Session 12 Education Products Strategy</a></li>
</ol>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-3-office-system-futures/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Canadian Colleges Update &#8211; Dec 2009 Session 2 Exchange 2010</title>
		<link>http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-2-exchange-2010/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=canadian-colleges-update-dec-2009-session-2-exchange-2010</link>
		<comments>http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-2-exchange-2010/#comments</comments>
		<pubDate>Wed, 09 Dec 2009 15:35:07 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[conference]]></category>
		<category><![CDATA[higher education]]></category>
		<category><![CDATA[communication]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=653</guid>
		<description><![CDATA[Session 2 &#8211; Jim Lucey Senior Product Mgr, Exchange Product Mgmt deployment flexibility &#8211; on premises, Microsoft Online Services, Live@edu (range from control &#38; flexibility-&#62;choice-&#62;student centric) SharePoint for free for academic institutions coming from Microsoft Demo of Web Exchange Admin functions &#8211; lots of new capabilities and flexibility Outlook Web Access (now called Outlook Web [...]


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<li><a href='http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-10-liveedu-overview/' rel='bookmark' title='Permanent Link: Canadian Colleges Update &#8211; Dec 2009 Session 10 Live@edu Overview'>Canadian Colleges Update &#8211; Dec 2009 Session 10 Live@edu Overview</a></li>
<li><a href='http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-7-unified-communications-overview/' rel='bookmark' title='Permanent Link: Canadian Colleges Update &#8211; Dec 2009 Session 7 Unified Communications Overview'>Canadian Colleges Update &#8211; Dec 2009 Session 7 Unified Communications Overview</a></li>
</ol>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2009/12/canadian-colleges-update-dec-2009-session-2-exchange-2010/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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