Tag Archives: enterprise architecture

Who is Your Customer?

By | May 3, 2013

Tweet Who is Your Customer?  This may be easy for many businesses especially if they are selling consumer goods.  If you ask any service organization at a University, the standard response is “Students are our main customers”.  The rationale here is that without our students, we wouldn’t have a university.  At a very high level… Read More »

My First 180 Days as a CIO

By | March 20, 2013

Tweet Hard to believe that time has gone so quickly in my CIO role.  On March 17, 2013 I have been the Director of Information Technology at the American University of Sharjah in Sharjah, United Arab Emirates for 180 days. It has been a huge change for me especially after spending 20 years at the British… Read More »

Take Every Opportunity to Document

By | February 26, 2013

Tweet I am always surprised (and I really shouldn’t be) that we do a great job of responding to critical incidents but almost always fail to document what we did so it can be referenced in the future. As IT leaders we need to proactively document the impacts of planned and unplanned changes.  Whethere it… Read More »

Knowing What You Have Supports Planning

By | February 22, 2013

Tweet Enterprise Architects all over the world build guiding principles to support their practices and planning. We built one in 2005 and it still holds true today. “Reuse before Acquire, Acquire before Create, Create Reusable Components” The big problem with this is that it is all “Motherhood and Apple Pie” unless you do the hard… Read More »

Leveraging Roadmaps to Link Business and Technology

By | December 8, 2012

Tweet Enterprise Architects have used roadmaps as a standard model to describe the transition from the current state architecture to the future state architecture.   Many of my fellow enterprise architects have described the many different ways to create a roadmap and to show how they link to an organization’s strategic goals.  Nick Malik (@nickmalik)… Read More »

An Approach To Project Assessments

By | December 2, 2012

Tweet Every IT leader at one point or another will be asked to conduct project assessments.  Sometimes it is a project that was initiated by your department and others it is a project that was started in a different part of your organization.  Rarely are successful projects reviewed (even though we should, as we are… Read More »

Helping Your Helpdesk with a Service Coverage Matrix

By | November 16, 2012

Tweet Over the past couple of weeks, our American University of Sharjah IT Helpdesk and other teams have been working on creating a simple Service Coverage Matrix. We found that we had a knowledge gap with the distributed IT support structure at AUS.  Not everyone knew who was the primary and the secondary service support analysts… Read More »

Technology Vendor Selection – Best of Breed or Suite Based

By | October 19, 2012

Tweet I asked our teams in the IT Department at the American University of Sharjah to put together a short presentation to help me get to know the team members, to understand what their operational and project responsibilities and our technology vendors. In some cases, the teams worked on an integrated platform (suite) with the… Read More »

A Whole New World

By | September 28, 2012

Tweet Marhaba!  This is my first post from my new world at the American University of Sharjah in the United Arab Emirates.  I have been here for 10 days and am finally feeling like a human being again.  The +11 hour time difference and jet lag really took a toll on me (aside from jumping… Read More »

A Case for an EA Approach

By | September 12, 2012

Tweet Here is my case for an EA Approach.  I was on a walk with my wife and our dog the other day and our conversation led to some of the problems we encounter at work.  My wife is a Registered Nurse at a large acute care hospital.  She has an amazing wealth of experience… Read More »