Archive for the 'itil' tag

Introducing IT Service Management Using a Core Service Catalogue

November 27th, 2012 by Leo de Sousa

Tweet Last week we started a journey to introduce IT Service Management to our AUS IT and...
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Posted in enterprise architecture, it service management | 2 comments

Helping Your Helpdesk

November 16th, 2012 by Leo de Sousa

Posted in communication, enterprise architecture, it service management | No comments

Evolving IT Change Management into an Enterprise Service

December 15th, 2011 by Leo de Sousa

Posted in it service management, management | No comments

Returning North for More HE Collaboration

September 22nd, 2009 by Leo de Sousa

Posted in enterprise architecture, higher education, it governance, it service management, strategic planning | No comments

Consistency in Technology Solution Delivery

August 24th, 2009 by Leo de Sousa

Posted in enterprise architecture, it service management | 3 comments