Enterprise Architecture in Higher Education » itsm http://leodesousa.ca a practical approach by Leo de Sousa Mon, 23 Aug 2010 03:37:51 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Managing Customer Service Expectations with Information http://leodesousa.ca/2010/06/managing-customer-service-expectations-with-information/?utm_source=rss&utm_medium=rss&utm_campaign=managing-customer-service-expectations-with-information http://leodesousa.ca/2010/06/managing-customer-service-expectations-with-information/#comments Mon, 21 Jun 2010 04:41:38 +0000 Leo de Sousa http://leodesousa.ca/?p=928
  • Corporate Information … single source or single search?
  • Delivering Projects by Managing Ops with a Duty Analyst
  • How Would You Reorganize An Application Service Delivery Model?
    • ]]>     http://leodesousa.ca/2010/06/managing-customer-service-expectations-with-information/feed/ 6     How Would You Reorganize An Application Service Delivery Model? http://leodesousa.ca/2010/03/how-would-you-reorganize-an-application-service-delivery-model/?utm_source=rss&utm_medium=rss&utm_campaign=how-would-you-reorganize-an-application-service-delivery-model http://leodesousa.ca/2010/03/how-would-you-reorganize-an-application-service-delivery-model/#comments Sat, 20 Mar 2010 20:10:04 +0000 Leo de Sousa http://leodesousa.ca/?p=367
  • What kind of IT Application Shop are we …
  • Managing Complexity with EA
  • Consistency in Technology Solution Delivery
    • ]]>     http://leodesousa.ca/2010/03/how-would-you-reorganize-an-application-service-delivery-model/feed/ 0     Webinar Review: A&G The State of EA: Is 2010 the Transformational Year? http://leodesousa.ca/2010/01/webinar-review-ag-the-state-of-ea-is-2010-the-transformational-year/?utm_source=rss&utm_medium=rss&utm_campaign=webinar-review-ag-the-state-of-ea-is-2010-the-transformational-year http://leodesousa.ca/2010/01/webinar-review-ag-the-state-of-ea-is-2010-the-transformational-year/#comments Wed, 20 Jan 2010 05:06:12 +0000 Leo de Sousa http://leodesousa.ca/?p=742
  • Do you need to create an As-Is State?
  • EA and ITIL V2 processes – supporting practices
  • Adaptive Leadership in EA
    • ]]>     http://leodesousa.ca/2010/01/webinar-review-ag-the-state-of-ea-is-2010-the-transformational-year/feed/ 3     Delivering Projects by Managing Ops with a Duty Analyst http://leodesousa.ca/2009/12/delivering-projects-by-managing-ops-with-a-duty-analyst/?utm_source=rss&utm_medium=rss&utm_campaign=delivering-projects-by-managing-ops-with-a-duty-analyst http://leodesousa.ca/2009/12/delivering-projects-by-managing-ops-with-a-duty-analyst/#comments Mon, 14 Dec 2009 16:50:47 +0000 Leo de Sousa http://leodesousa.ca/?p=640
  • Helping your team be effective … the role of a Duty Analyst
  • How Would You Reorganize An Application Service Delivery Model?
  • Driving IT Value Realization: The Marketing of IT – Review
    • ]]>     http://leodesousa.ca/2009/12/delivering-projects-by-managing-ops-with-a-duty-analyst/feed/ 2     Driving IT Value Realization: The Marketing of IT – Review http://leodesousa.ca/2009/11/driving-it-value-realization-the-marketing-of-it-review/?utm_source=rss&utm_medium=rss&utm_campaign=driving-it-value-realization-the-marketing-of-it-review http://leodesousa.ca/2009/11/driving-it-value-realization-the-marketing-of-it-review/#comments Tue, 10 Nov 2009 04:59:42 +0000 Leo de Sousa http://leodesousa.ca/?p=565
  • Leadership is an Art by Max De Pree – book review
  • Adaptive Leadership in EA
  • Webinar Review: A&G The State of EA: Is 2010 the Transformational Year?
    • ]]>     http://leodesousa.ca/2009/11/driving-it-value-realization-the-marketing-of-it-review/feed/ 0     Helping your team be effective … the role of a Duty Analyst http://leodesousa.ca/2009/09/helping-your-team-be-effective-the-role-of-a-duty-analyst/?utm_source=rss&utm_medium=rss&utm_campaign=helping-your-team-be-effective-the-role-of-a-duty-analyst http://leodesousa.ca/2009/09/helping-your-team-be-effective-the-role-of-a-duty-analyst/#comments Sun, 27 Sep 2009 05:10:29 +0000 Leo de Sousa http://leodesousa.ca/?p=502
  • Delivering Projects by Managing Ops with a Duty Analyst
  • How Would You Reorganize An Application Service Delivery Model?
  • Consistency in Technology Solution Delivery
    • ]]>     http://leodesousa.ca/2009/09/helping-your-team-be-effective-the-role-of-a-duty-analyst/feed/ 4     Returning North for More HE Collaboration http://leodesousa.ca/2009/09/returning-north-for-more-he-collaboration/?utm_source=rss&utm_medium=rss&utm_campaign=returning-north-for-more-he-collaboration http://leodesousa.ca/2009/09/returning-north-for-more-he-collaboration/#comments Wed, 23 Sep 2009 06:14:16 +0000 Leo de Sousa http://leodesousa.ca/?p=499
  • Going North to Alaska
  • Adaptive Leadership in EA
  • Struggling for an ROI … follow-up
    • ]]>     http://leodesousa.ca/2009/09/returning-north-for-more-he-collaboration/feed/ 0     Consistency in Technology Solution Delivery http://leodesousa.ca/2009/08/consistency-in-technology-solution-delivery/?utm_source=rss&utm_medium=rss&utm_campaign=consistency-in-technology-solution-delivery http://leodesousa.ca/2009/08/consistency-in-technology-solution-delivery/#comments Mon, 24 Aug 2009 19:14:38 +0000 Leo de Sousa http://leodesousa.ca/?p=350
  • Adaptive Leadership in EA
  • EA Environmental Scan (Top 5 Future EA Trends) … a very late summary
  • EA and ITIL V2 processes – supporting practices
    • ]]>     http://leodesousa.ca/2009/08/consistency-in-technology-solution-delivery/feed/ 3     Gartner’s Emergent Architecture – Is this really a new approach? http://leodesousa.ca/2009/08/gartners-emergent-architecture-is-this-really-a-new-approach/?utm_source=rss&utm_medium=rss&utm_campaign=gartners-emergent-architecture-is-this-really-a-new-approach http://leodesousa.ca/2009/08/gartners-emergent-architecture-is-this-really-a-new-approach/#comments Sat, 15 Aug 2009 19:31:18 +0000 Leo de Sousa http://leodesousa.ca/?p=474
  • Struggling for an ROI … follow-up
  • Lecturing on EA @ BCIT – Rethinking my Approach
  • Do you need to create an As-Is State?
    • ]]>     http://leodesousa.ca/2009/08/gartners-emergent-architecture-is-this-really-a-new-approach/feed/ 11     Adaptive Leadership in EA http://leodesousa.ca/2009/07/adaptive-leadership-in-ea/?utm_source=rss&utm_medium=rss&utm_campaign=adaptive-leadership-in-ea http://leodesousa.ca/2009/07/adaptive-leadership-in-ea/#comments Wed, 15 Jul 2009 05:24:03 +0000 Leo de Sousa http://leodesousa.ca/?p=352
  • Struggling for an ROI … follow-up
  • Consistency in Technology Solution Delivery
  • Returning North for More HE Collaboration
    • ]]>     http://leodesousa.ca/2009/07/adaptive-leadership-in-ea/feed/ 1