Monthly Archives: September 2009

Helping your team be effective … the role of a Duty Analyst

by | September 26, 2009

I am writing about a topic that came up this week when working with my colleagues at the University of Alaska Office of IT. A common challenge all IT Service teams face delivering projects when there are huge operational demands.  Here is the approach we took to address this critical and ongoing challenge in my… Read more »

Returning North for More HE Collaboration

by | September 22, 2009

I am back at the University of Alaska Fairbanks this week to collaborate on IT Service Management with a focus on: service definition service delivery service catalogue. I will also be a presenter at Univeristy of Alaska Office of Information Technology 3rd Annual Techfest 2009 talking about BCIT’s Technology Enabled Knowledge (TEK) strategic initiative that wrapped up… Read more »