Monthly Archives: June 2010

CAEAP Publishes EA Professional Practice Guide

By | June 24, 2010

The Center for the Advocacy of the Enterprise Architecture Profession (CAEAP) published a collaborative work called the Enterprise Architecture Professional Practice Guide (EA PPG).  This is the first draft abstract for the EA PPG. I joined the CAEAP when it was formed in 2009.  I have the honour working with an excellent group of people… Read More »

Managing Customer Service Expectations with Information

By | June 20, 2010

Do your customers understand how to get service from your organization? Do your customers understand what to expect from the services you deliver? Are your customers frustrated and upset when they interact with your Service Desk? Recently, I was on the customer end of service delivery. It got me thinking about what we could do… Read More »