Yearly Archives: 2011

Enterprise Architecture in Higher Education – some global resources

By | December 18, 2011

Last week, John Gotze (@gotze) sent me a call to action by tweeting: Finnish universities adopt #entarch, and look for international inspiration and collaboration. Who’s doing EA for universities? @leodesousa? My first reply to John was the Twitter handles of practicing Enterprise Architects in higher education as well as the Educause group ITANA.  Educause also has… Read More »

Evolving IT Change Management into an Enterprise Service

By | December 15, 2011

In 2004, we began down the road of adopting the IT Infrastructure Library framework. We began implementing our ITIL processes with Incident Management and Service Desk. We quickly followed with creating a Service Catalogue. The next major process was Change Management. A group of  key people were assigned to become our IT Change Advisory Board… Read More »

Flexible Leadership – Self Knowledge, Guiding Principles and Flexible Approaches

By | October 18, 2011

Leaders, who are self-aware, create personal guiding principles and are flexible in their leadership approaches, will have success navigating any situation.   There are a set of leadership traits, behaviors and styles that support flexible leadership.  Leaders need to develop self-awareness.  Understanding what their strengths and weaknesses are and how they react to different situations is… Read More »

Service Management Culture – Who’s job is it?

By | October 2, 2011

Failing to consider your followers may result in you being the only one charging out of the trench towards the enemy. (credit Stephen Lamb – @SEE_EYE_OH) If I am leading, I need my team with me to be successful. In the complex world of IT Service Management, working as a team is the only way… Read More »

Reorganizing An Application Service Delivery Model – an update

By | August 2, 2011

I wrote a post titled How Would You Reorganize an Application Service Delivery Model? in March 2010 and thought it was time to update you on the changes we made to our Application team. At that time, my team was structured by role:  DBAs, Developers, Application Administrators, Email Administrators, etc.  Over that time, we had some… Read More »

Build your Application Portfolio to Support EA Governance

By | July 25, 2011

Nick Malik wrote a great post titled The Rule of EA Governance that hits to the core of EA and IT governance. It is a must read and I highly recommend it. Nick asserts that: All Enterprise Architecture will be implemented according to the structure of ownership and governance that exists in the enterprise. Next… Read More »

Focus on Your Commitments – A New Way to Work

By | July 9, 2011

Do you start the day opening your email and looking at the hundreds or thousands of messages in your Inbox?  How does that make you feel? Overwhelmed, stressed and feeling like you are always behind on your commitments? Do you have days where you know you worked very hard but somehow have nothing to show… Read More »

Thinking about Your Career Path

By | June 15, 2011

I have the privilege of leading a great group of IT professionals at the British Columbia Institute of Technology. Part of my role is to help my team members think about and plan for their careers. I wrote about an approach using Personal Learning Plans that contributes to my thinking about this topic.  I also… Read More »

Response to: The Progressive CIO’s Model for Project Success

By | May 17, 2011

I scanned my Twitter feed on Monday May 16th and found a post by Todd Williams called The Progressive CIO’s Model for Project Success.  After the last couple of months of having to put our IT Services PMO team in place to rescue “business” led projects, I am compelled to question approach proposed by Todd.… Read More »