Monthly Archives: September 2014

Our First IT Core Service Catalogue

by | September 5, 2014

I am very proud to announce that we have published the first version of our IT Core Service Catalogue for our university. We started this process in November 2012 and I described the approach in a post called : Introducing IT Service Management Using a Core Service Catalogue.  This post described our approach to building… Read more »

Personal Learning Plans Support Employee Retention

by | September 2, 2014

I have been a strong advocate of implementing Personal Learning Plans (PLP) for employees for years.  This concept was introduced to me during my years working at the British Columbia Institute of Technology.  I used the Personal Learning Plan process to help my teams improve their abilities in the jobs they have and to advance their… Read more »