Author Archives: Leo de Sousa

Looking to the Future – Lessons Learned from 2020

by | November 2, 2020

I am participating on an Evanta panel on November 2nd titled “Looking to the Future – Lessons Learned from 2020“. In May, I did a talk on the early days of our pandemic response which you can see here:  Pandemic Response Keynote – Smart Communities Virtual Series 2020. My talk focused on how we supported… Read more »

Pandemic Response Keynote – Smart Communities Virtual Series 2020

by | May 2, 2020

The Public Sector Network (PSN) invited me back this year to provide a keynote on our COVID-19 pandemic response for the Smart Communities Roadshow 2020 in Vancouver.  I was fortunate to get to present the keynote in person at the 2019 roadshow last year.  You can see my presentation from 2019 here: https://leodesousa.ca/smart-communities-roadshow-2019-presentation/ As you… Read more »

Managing a Remote Team with the Monday Report

by | April 27, 2020

Eight years ago in April 2012, I wrote a post about using the Monday Report approach to help me manage a large team at the British Columbia Institute of Technology.  I think implementing the Monday Report will help you in these Coronavirus COVID-19 remote work times.  I suggest you start with the post I wrote… Read more »

What is Business as Usual for IT Work Intake?

by | March 30, 2018

Our Technology Services Team at the City of Vancouver continues to evolve and improve how we can manage work requests. We established an IT Work Intake process that funnels all work requests into one backlog queue.  Note these requests that are not break fix requests as those are already handled by our ITIL Incident Management process.… Read more »