Tweet Our Technology Services Team at the City of Vancouver continues to evolve and improve how we can manage work requests. We established an IT Work Intake process that funnels all work requests into one backlog queue. Note these requests that are not break fix requests as those are already handled by our ITIL Incident Management… Read More »
For all my good intentions, I was unable to restart my blog posts in the last year. My new role as the Senior Manager, Technology planning is not new anymore! The demand of my new job is significant and I worked very hard for this past year.
Tweet I started my blog “Enterprise Architecture in Higher Education” in May 2007 to share the EA work my colleagues and I have done. My goal was to share the practical approaches that we implemented to move our organizations forward. I hope that you have seen value and found ways to use some of our ideas to move… Read More »
Tweet I am taking on a new opportunity on Sept 14, 2015 that gets me back to working on Enterprise Architecture! After 23 years working in higher education IT, I decided to accept an opportunity to work for the City of Vancouver Information Technology Department. I am really honoured to be selected as the Senior Manager,… Read More »
Tweet I posted earlier on “Where should IT sit in the reporting structure?” I did more research and found this very interesting paper: CIO Reporting Structure, Strategic Positioning, and Firm Performance: To Whom Should the CIO Report? The authors state that the reporting structure for a CIO depends on the strategic positioning of the firm.… Read More »
Tweet I am very proud to announce that we have published the first version of our IT Core Service Catalogue for our university. We started this process in November 2012 and I described the approach in a post called : Introducing IT Service Management Using a Core Service Catalogue. This post described our approach to… Read More »
Tweet A month ago, I saw the announcement from ISACA about their work revamping the COBIT 5 Core Principles. These 5 principles provide a good foundation for structuring an IT strategic plan. It is good to see that the principles start with stakeholder needs. This aligns well with our shift from focusing on technology to delivering… Read More »
Tweet Where do we place IT in the reporting structure of an organization? The topic of reporting structure and IT’s placement has nagged me for years. The typical answer for IT reporting structure is “it depends” and that is not wrong. Based on my experiences, I am firmly convinced that IT needs to report to the Chancellor/President/CEO,… Read More »
Tweet I had the opportunity to attend a Gartner briefing on IT Sourcing in Dubai in May 2014. I found the session very valuable and it has made me think about some new approaches as we continue to be pressured to cut costs in higher education IT service delivery. Frank Ridder and Alexa Bona… Read More »
Developing strategies and approaches to change this culture is key to moving our organizations to a Service Management model. It all starts with taking the time to plan, analyze and implement processes. Not easy but the end results are far more effective than ad hoc solutions created in a time of crisis. We don’t need another Hero!