I had the honour of delivering the Keynote presentation at the Public Sector Network Smart Communities Roadshow 2019 in Vancouver on Wednesday March 6, 2019. I posted my presentation slides here. Looking forward to your comments and feedback.
Our Technology Services Team at the City of Vancouver continues to evolve and improve how we can manage work requests. We established an IT Work Intake process that funnels all work requests into one backlog queue. Note these requests that are not break fix requests as those are already handled by our ITIL Incident Management process.… Read more »
For all my good intentions, I was unable to restart my blog posts in the last year. My new role as the Senior Manager, Technology planning is not new anymore! The demand of my new job is significant and I worked very hard for this past year.
I posted earlier on “Where should IT sit in the reporting structure?” I did more research and found this very interesting paper: CIO Reporting Structure, Strategic Positioning, and Firm Performance: To Whom Should the CIO Report? The authors state that the reporting structure for a CIO depends on the strategic positioning of the firm. In… Read more »
I am very proud to announce that we have published the first version of our IT Core Service Catalogue for our university. We started this process in November 2012 and I described the approach in a post called : Introducing IT Service Management Using a Core Service Catalogue. This post described our approach to building… Read more »
A month ago, I saw the announcement from ISACA about their work revamping the COBIT 5 Core Principles. These 5 principles provide a good foundation for structuring an IT strategic plan. It is good to see that the principles start with stakeholder needs. This aligns well with our shift from focusing on technology to delivering services.… Read more »
Where do we place IT in the reporting structure of an organization? The topic of reporting structure and IT’s placement has nagged me for years. The typical answer for IT reporting structure is “it depends” and that is not wrong. Based on my experiences, I am firmly convinced that IT needs to report to the Chancellor/President/CEO, essentially… Read more »
Career Path for Management Roles There are three job descriptions in the management career path for our IT department. The entry level position is Team Leader. The Team Leader role has day to day operational responsibility for the services delivered by their team. The role also has tactical responsibility for project resourcing and reports to… Read more »
I got a great question from Bill Cooke about my Technology Governance in a Simple Model post. He brought up questions about how a CIO supports innovation and opportunistic activities. Here is my response to Bill: Bill, Thanks for taking time to read my post and to provide your feedback. You make a good point… Read more »
I introduced an approach to project portfolio managment (PPM) to my IT team at the American University of Sharjah. After 9 months here, I have a real sense that we were doing too many projects for the resources that we had available. The result of trying to do too much was that our planning… Read more »