Career Paths – Administration

By | September 17, 2013

Tweet Career Path for Administration Roles There are two job descriptions in the administrative career path for our IT department.  The entry level position is Administrative Assistant.  This role supports the Director of Information Technology with basic administrative functions. The next and final level is Technical Services Coordinator.  This role continues to provide all the… Read More »

Deming’s 14 Points for Management and Team Development

By | September 9, 2013

Tweet Dr W. Edwards Deming’s work on quality control provided guidance for management and team development.  We reviewed Dr W. Edwards Deming’s work on quality control in Japan in one of my project management courses.  Deming is best known for his focus on quality and improvement.  Many of us are familiar with Deming’s Cycle for Improvement:… Read More »

Building IT Career Paths by Standardizing Competencies

By | August 14, 2013

Tweet This post describes our journey to building standardized IT career paths.  When I joined the American University of Sharjah in September 2012, I booked one to one meetings with all my staff.  One of the predominant themes from our talks was the lack of clarity on what their respective career paths looked like.  … Read More »

What does Excellent look like? Improving Performance Appraisals

By | August 4, 2013

Tweet What does Excellent look like?  I have been doing performance appraisals over the past few weeks for my IT team at  the American University of Sharjah.   In the past, there was no guidance or standards for how to evaluate our team members’ performance consistently.   Previous appraisals were done more to make people… Read More »

Technology Governance Scenarios

By | July 19, 2013

Tweet I got a great question from Bill Cooke about my Technology Governance in a Simple Model post. He brought up questions about how a CIO supports innovation and opportunistic activities. Here is my response to Bill: Bill, Thanks for taking time to read my post and to provide your feedback. You make a good… Read More »

Leadership Quotes

By | July 7, 2013

Tweet Here is a compilation of some quotes on leadership that I like.  It is far from being extensive … enjoy! “Real leaders know the difference between leading and commanding. Leading results in people wanting to follow your commands. Commanding results in people having to follow your leadership. Which of those two are most likely… Read More »

A Project Portfolio Management Approach

By | June 22, 2013

Tweet I introduced an approach to project portfolio managment (PPM) to my IT team at the American University of Sharjah.  After 9 months here, I have a real sense that we were doing too many projects for the resources that we had available.   The result of trying to do too much was that our… Read More »

What are Your Services?

By | May 28, 2013

Tweet We discussed Who is Your Customer?  in my previous post, now it is time to start to think about what services we deliver to our community.  After running an exercise on identifying our customers and the categories they fit in, we started to work on the services we deliver to our University community. The… Read More »

Who is Your Customer?

By | May 3, 2013

Tweet Who is Your Customer?  This may be easy for many businesses especially if they are selling consumer goods.  If you ask any service organization at a University, the standard response is “Students are our main customers”.  The rationale here is that without our students, we wouldn’t have a university.  At a very high level… Read More »